Blackrod House - Enter and View

Summary of findings

At the time of our visit, the evidence is that the home was operating to a good standard of care with regard to Dignity and Respect 

• Residents looked tidy and clean, we saw no evidence of dignity not being respected 
• We saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while
• Residents had a key worker to look after their personal care and deal with their concerns 
• We were informed about a variety of social activities 
• Staff told us that they received ongoing training and we observed arrangements taking place for staff to become Dementia Friends.  
• The Home also has an excellent apprenticeship program 
• Staff we spoke to felt that staffing levels were a concern, particularly during periods of staff holiday or sickness and staff did inform us that they would like time to sit and chat with residents more 
• Staff raised concerns about dental care