Information and Signposting Service

Healthwatch Bolton will provide patients, carers, their families and any member of the local community with clear, straightforward and up-to-date information regarding their rights and choices in health and social care.

For example:

  • You may need help finding an NHS dentist
  • You may want support in changing your GP
  • You may need information on care homes for a family member

We can also signpost you to organisations that can help with complaints you may have with health and social care services.

For example:

  • You may be unhappy with a health and social care service or want to make a complaint

How to use the information and signposting service

If you have a request for information or advice please use the following methods to contact us:
By email: info@healthwatchbolton.co.uk
Tel: 01204 394603
By post: Healthwatch Bolton, 26-28 Mawdsley St, Bolton, BL1 1LF

Personal callers are only accepted STRICTY BY APPOINTMENT ONLY. Please contact us if you wish to make an appointment.
You may find the links below useful

North West Ambulance Service (NWAS)
http://www.nwas.nhs.uk/talking-to-us/enquiries,-feedback-and-complaints/complaints/

Bolton Council
http://www.bolton.gov.uk/website/Pages/Complaints.aspx
or
http://www.bolton.gov.uk/website/pages/Procedureforcomplaints.aspx

Greater Manchester West Mental Health NHS Foundation Trust (GMW)
https://www.gmw.nhs.uk/customer-care

Bolton Clinical Commissioning Group
http://www.boltonccg.nhs.uk/patient-zone/your-feedback-concerns-or-complaints

Bolton Hospitals NHS Foundation Trust
http://www.boltonft.nhs.uk/patients-and-visitors/raising-compliments-concerns-and-complaints/

NHS England
https://www.england.nhs.uk/contact-us/complaint/

Greater Manchester Police
http://www.gmp.police.uk/content/section.html?readform&s=82F7180678B2144F80257DF600335122

Bridgewater NHS FT Community Healthcare
http://www.bridgewater.nhs.uk/aboutus/patientservices/

Care Quality Commission
http://www.cqc.org.uk/

MP’s
Yasmin Qureshi – Bolton South East
http://www.yasminqureshi.org.uk/contact

David Crausby – Bolton North East
http://www.davidcrausby.co.uk/contact

Chris Green – Bolton West
http://www.chris-green.org.uk/contact-chris
Local Government Ombudsman
http://www.lgo.org.uk/making-a-complaint/

Parliamentary and Health Service Ombudsman
http://www.ombudsman.org.uk/make-a-complaint

Parliamentary and Health Service Ombudsman
Complain for Change website
http://www.ombudsman.org.uk/complain-for-change/home