Meadowbank House Enter and View

Summary of findings 

Meadowbank House is a 45 bed home which at the time of our visit had 6 empty beds whilst some decorating work is carried out.  All rooms are single rooms with en-suite facility.  The bedrooms are housed on the ground and first floor and there are 2 nurses and 3/4 carers working on each floor.  Each floor houses a dining room and mealtimes are set and protected.

At the time of our visit all clients were in bed or in their bedrooms.

At the time of our visit :

• Residents looked tidy and clean, but we did have a concern which was reported to the Manager about an issue raised by a resident around his personal care. 
• We saw no evidence of staff interacting with patients positively and regularly or  just checking they were okay if they had been sat for a while. 
• Residents are allocated a key worker to look after their personal care and deal with their concerns 
• Residents told us that they were very happy with the food. 
• We were informed about a variety of social activities, individually tailored to suit each resident, however, residents we spoke to said there was very often nothing to do but watch TV 
• Staff told us that they received ongoing training in providing a service centred around dignity and respect 
• Staff raised concerns about dental care. 

Due to a comment made by a client about feeling lonely the Authorised Representatives felt a certain amount of disquiet for the emotional wellbeing of clients living at Meadowbank House.