Glenbank Care Home Enter and View

Summary of findings 

At the time of our visit, the evidence is that the home was operating to a very good standard of care with regard to Dignity and Respect 

• Residents looked tidy and clean, we saw no evidence of dignity not being respected. 
• We saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while.
• Residents had a key worker to look after their personal care and deal with their concerns 
• Residents told us that they were very happy with the food. 
• We were informed about a variety of activities including craft sessions, exercise classes and trips out, organised by a member of the night staff and the cook.  
• There is no dedicated activities co-ordinator 
• Staff told us that they received ongoing training in providing a service centred around dignity and respect 
• We were informed that most of the residents are registered with Heaton Medical Centre and occasionally it can be difficult to get a home visit for a resident who has been unwell for a couple of days without exercising pressure 
• The Manager is concerned that some letters regarding hospital appointments or consultations are addressed to a patient with dementia as it is assumed the home open residents mail.  This is not the case and the Manager has to either wait for a family member to visit or sit with a patient to encourage them to open their mail in case there is something the home need to be aware of 
• There have been no difficulties around hospital discharge as the home works well with the Discharge Co-ordinator and Social Work team