Knightswood care home Enter and View

Summary of findings 

At the time of our visit, the evidence is that the home was operating to a very good standard of care with regard to Dignity and Respect 

• Residents looked tidy and clean, we saw no evidence of dignity not being respected.
• We saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while.
• Residents had a key worker to look after their personal care and deal with their concerns 
• Residents told us that they were very happy with the food. 
• We were informed about a variety of social activities, some within the home and some days out and regular church attendance, which residents opt in or out of as they suit themselves 
• Staff told us and we saw evidence that they received ongoing training in providing a service centred around dignity and respect 
• The Manager raised a concern about patient transport to appointments other than at the hospital 
• Staff raised an issue about lack of facilities for themselves to take breaks