Four Seasons Enter and View
Read our Enter and View report to find out what we learnt when we visited The Four Seasons Care Home. We spoke to staff and residents as well as recording our own observations which has led to us making some recommendations.
Summary of findings
At the time of our visit, the evidence is that the home was operating to a good standard with regards to Dignity and Respect. However there are some questions about the home’s ability to sustain these standards over time.
- Residents looked tidy and clean, we saw no evidence of dignity not being respected.
- We saw evidence of staff interacting with residents positively and regularly, including just checking they were okay if they had been sat for a while.
- Families were happy with the food choices offered to their relatives but feel the interval between meals is too short.
- Staff informed us that they received ongoing training.
- Both staff and relatives would like to see additional staff to allow time for more opportunities to interact with residents.
- Families would like to see more progress in relation to acting on the suggestions of the residents meetings.
- Families are concerned about poor record keeping and poor communication between staff.
- There were a number of comments in relation to uneven experiences (on different days or weeks) which suggests that the confidence of family members in relation to sustaining good care is circumspect.
Downloads
Download below to read a full copy of our findings and recommendations
Four Seasons Enter and View report
