Sunnyside residential home Enter and View

Summary of findings 

At the time of our visit, the evidence is that the home was operating to a very good standard of care with regard to Dignity and Respect 

• Residents looked tidy and clean, we saw no evidence of dignity not being respected 
• We saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while 
• Residents had a key worker to look after their personal care and deal with their concerns 
• Residents told us that they were very happy with the food 
• We were informed about a variety of social activities, individually tailored to suit each resident.  
• Staff told us that they received ongoing training in providing a service centred around dignity and respect 
• Staff had no concerns about access to services for their residents 
• The Manager did raise a concern about the referral to the Continence to Team which she is pursuing 
• She also informed us of repeated complaints to a local pharmacy about their process for repeat prescriptions, again she is pursuing this