Patient engagemen at Shanti Medical Centre

Key findings

• The most popular appointment times were BEFORE 12 pm (Between 7am and 10am preferred). After 5pm was second most popular. The least popular were in the afternoon (between 12pm and 5pm). The most common appointment type required is either ‘emergency on the day’ or ‘pre-booked within one or 2 days for something urgent’
• The telephone is by far the most popular method of making an appointment followed by ‘on line’. Most people wanted to ring the surgery between 7am and 9am to make an appointment.
• Appointment reminders by text are very popular (97% of respondents want them to continue).
• Most people responding still want to see either a G.P. or nurse practitioner but the other services listed are also still needed (Mental Health, Pharmacist, Health Improvement, Dietician, Midwife).
• Having an accessible building was most important to respondents followed by translation services.
• Good parking and public transport links are very important for the future planning of this service.
• The majority of respondents were interested in being involved in a Patient Participation Group.